‎28 Aug 2024 12:55 PM
It's a broadband hub.
‎28 Aug 2024 01:18 PM - last edited: ‎28 Aug 2024 01:19 PM
Posted by a Superuser, not a Sky employee. Find out moreThe Hub has a standard BT socket on the rear panel, so as Sky mentioned previously, all you should need to do is unplug your phone from the wall socket, and plug it straight into the Hub, as shown in step 4 of this animation (press Next 3 times). The phone plug fits into the socket marked 'UK' (assuming you're not in Ireland)..
‎28 Aug 2024 03:26 PM
Yes I have plugged it in now. But although when you ring my number you hear a ringing tone. Nothing happens in my house. No ringing and no voicemail.
‎28 Aug 2024 03:39 PM
Posted by a Superuser, not a Sky employee. Find out moreCheck that your number hasn't changed. You can do that by dialling 17070. The recorded message will tell you the number assigned to your line. Check that it's what you're expecting.
‎20 Nov 2024 11:40 PM
@Marc39 If buying a longer phone to hub cable to connect phone to Hub/Router, many pins should be in RJ11 to BT431A cable 2 or 4?
‎21 Nov 2024 10:31 AM - last edited: ‎21 Nov 2024 10:35 AM
Posted by a Superuser, not a Sky employee. Find out more
Two strand should work, but personally I'd choose four strand as these are generally more robust and the price difference is negligible.
‎06 Feb 2025 03:41 PM
Hi. The voice light on my 4.2 hub is off. How do I get it to turn on?
‎06 Feb 2025 03:44 PM
Posted by a Superuser, not a Sky employee. Find out more
@CTF wrote:
Hi. The voice light on my 4.2 hub is off. How do I get it to turn on?
Is your landline phone working ok?
‎06 Feb 2025 03:54 PM
Hi. I think it was but hub has no voice light and phone does not work plugged into hub or when plugged into wall socket.
‎06 Feb 2025 03:58 PM
Update - landline working plugged into wall socket but not hub
‎06 Feb 2025 04:07 PM
Posted by a Superuser, not a Sky employee. Find out more@CTF you may not have internet calls, then, in which case the Voice light would indeed be unlit. Keep an eye on it and if your phone stops working when plugged into the wall socket, please do post again.
‎06 Feb 2025 04:12 PM
Thanks. I'll keep an eye on it.
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