Connecting phone and it wants a sip address

[SD3075]

Afternoon all

Had Sky installed couple of weeks ago, had quite a lot of issues, one being that the phone didn't work, it was totally dead, after numerous calls to Sky was finally told to buy a new handset as mine wouldn't work. Bought a Yealink to go on the desk, phone's arrived, looks nice and there is a dial tone but it doesn't still dial out or receive, it's now sent me to technical page to try and register it and set it up to my network - everything is plugged in correctly but trying to register the account I'm being asked to put in a SIP adress (Server Host) and I have no clue what that is or where I find the info - has anyone had this issue before to offer me some input please?

Grateful for any help 

[Mark39]

You can't use an IP phone with Sky Talk (landline), I'm afraid. You need a standard, analogue phone - one which you would previously have plugged into the wall socket.

[SD3075]

Thanks for this - appreciate the reply, it's a Voip phone plugged in via ethernet to the hub - the analogue phone was completely dead when plugged into the hub but this one is giving me a dial tone. I'm thinking it needed to be registered in some way as it's pointing me to do that but I just don't understand the technicality of what it's asking.

Thanks again for the help  

[GD1]

@SD3075  The SIP address will be the VOIP provider who you originally (or currently) used the VOIP phone with and not Sky.

[SD3075]

Thank you @GD1 

[Mark39]

@SD3075 You can't register the phone with Sky's internet calls (VOIP) service, I'm afraid. Sky only provide an analogue service via the telephone port at the back of their broadband Hub.

The technology to convert an analogue phone's output into a digital format capable of being carried over the internet is embedded within the Hub with no user accessYou would need to sign up with an independent VOIP provider.to use your Yealink phone.

If there's no dial tone via a standard phone connected to the Hub's phone port, there's a fault which you would need to report to Sky.

[SD3075]

Thank you Mark39

i'll have to ring Sky again about it by the looks of it - think this is the 7th time I've rung them about the phone 🙄

wish me luck

thanks all for the help everyone, greatly appreciated 

[GD1]

@SD3075  W can escalate your post to the Messaging Team if you prefer, it would save a call to Sky?

[TimmyBGood]

@SD3075 

Note that Sky will provide little to no support for the Yealink hardware or any associated VoIP service, and that concentrating on this will just confuse them.  Their remit is limited to getting the Sky Talk Internet Calls service working from the analogue socket and matching analogue telephone handset.