Connect phones to the hub

[John3570]

• Hi we've just gone over to sky broadband on Friday but can't get our phones to connect ... our phones only plug into a socket there's nothing on the base to plug into the hub anyone had the same problem. Thanks 🙏 

[Mark39]

If your base station previously plugged into a wall socket, just use the same cable to plug into the Hub.

[John3570]

I've not got a base they are just on pods and you plug them in the wall

[cymru123]

@John3570

What are the make and model of the phones you have? Are these handsets BT Digital Voice phones by any chance? If so they only work with BT's hub.

[TimmyBGood · Accepted solution]

@John3570 

As @cymru123 indicates, if you've switched from BT Broadband and this is BT 'Digital Voice' branded hardware then they aren't going to function with broadband from any other ISP: that's a design choice made by BT themselves.