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Discussion topic: Cityfibre connected, now no dial tone on landline

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Message posted on ‎17 Oct 2025 06:41 PM

Cityfibre connected, now no dial tone on landline

Please help! I had Cityfibre connected now I have no dial tone on landline. How do I resolve? 

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Message posted on ‎17 Oct 2025 07:34 PM

Re: Cityfibre connected, now no dial tone on landline

Posted by a Superuser, not a Sky employee. Find out more

@Liz181 

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. Presumably you've got it plugged into the back of the hub and NOT a wall socket?


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Message posted on ‎17 Oct 2025 08:04 PM

Re: Cityfibre connected, now no dial tone on landline

I have got them plugged into the hub. Shame the engineer didn't do this for me. Still no dial tone 😞

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Message posted on ‎17 Oct 2025 08:08 PM

Re: Cityfibre connected, now no dial tone on landline

Posted by a Superuser, not a Sky employee. Find out more

@Liz181 

When was your activation date?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎17 Oct 2025 08:13 PM

Re: Cityfibre connected, now no dial tone on landline

I got connected today. Don't know activation date? 

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Message posted on ‎17 Oct 2025 08:15 PM

Re: Cityfibre connected, now no dial tone on landline

Posted by a Superuser, not a Sky employee. Find out more
@Liz181 wrote:

I got connected today. Don't know activation date? 

@Liz181 

It's today then. See if the landline works tomorrow. If not you'll need to contact Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎21 Oct 2025 05:39 AM

Re: Cityfibre connected, now no dial tone on landline

Update, all now working. Done a reset in the end. I have a dial tone. Thankyou sky Community 

 

 

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