Discussion topic: Charged for calls I haven't made, don't have a phone with my broadbande
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Message posted on 28 Oct 2022 09:30 PM
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Charged for calls I haven't made, don't have a phone with my broadbande
I've just checked my bill for next month, and I'm being charged £0.47 for a call I supposedly made! I don't have a phone with my broadband package, so don't see how I'm being charged for something I didn't do!
There's no phone number on my account, let alone a phone plugged in and a call made. The number is from Glasgow, I checked Google and other people are saying they have also been charged for it even though they haven't called it!
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Message posted on 28 Oct 2022 10:18 PM
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Re: Charged for calls I haven't made, don't have a phone with my broadbande
@TaraW12 What is the number coming up with at the company in question?
If you have found this solution helpful please tick this as the answer.
Message posted on 28 Oct 2022 10:23 PM
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Re: Charged for calls I haven't made, don't have a phone with my broadbande
@Highlinder the number is 01412489012, when googled a website said loads of people are having the same issue
Message posted on 28 Oct 2022 10:29 PM
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Re: Charged for calls I haven't made, don't have a phone with my broadbande
The number in question is in the picture attached
Message posted on 29 Oct 2022 07:57 AM
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Re: Charged for calls I haven't made, don't have a phone with my broadbande
@TaraW12 if you have Sky broadband, you have a phone number. I don't understand how you've been charged, but in any event, you would need to call Sky to report it and seek a refund.
Message posted on 22 May 2023 03:09 PM
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Re: Charged for calls I haven't made, don't have a phone with my broadbande
That number is the Backup BT Openreach line test number you wil lhave had an engineer at your property to resolve a BB/ telecom issue and they dialed this number to perform a line test as the 17070 free test number wasn't working due to the type of exchange you re on.
Most customers have free landline calls so it never occurs to engineers that you may get chagred for the call.
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