0

Discussion topic: Cant make or receive calls

Reply
This message was authored by Needhelp3 This message was authored by: Needhelp3

Cant make or receive calls

I can't make or receive calls through my land line. Internet is fine. I have tried 2 different phones.

Sky suggests calling them but my land line doesn't work!! No chance to call from mobile either.

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Needhelp3 

Any recent changes to your Broadband set up? Is your phone plugged into the rear of the router? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls


@Daniel0210 wrote:

@Needhelp3 

Any recent changes to your Broadband set up? Is your phone plugged into the rear of the router? 


Thanks. No recent changes. Phone is plugged into the wall.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Needhelp3 

Try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls

Sorry the link isn't working but did a test about 30 mins ago and said WiFi and broadband was fine.  I haven't been able to make and receive calls for about 1 month now.  It's not a new problem

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Needhelp3 

I've changed the link. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls

Thank you. Went through all the suggestions and tried what they said to. Ended with the same options that i get every time of either contacting sky community which is this, or calling them, which I can't do as my phone line isn't working! 

Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls

Unable to make or receive calls from landline, don't have a mobile to call sky, help keeps pointing me to the community. Any chance someone from sky could raise an engineer callout please?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Needhelp3 
I’ve escalated your post to Sky and the Messaging Team should contact you later but more likely tomorrow now. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls

Thank you for your help

This message was authored by Addie15 This message was authored by: Addie15

Re: Cant make or receive calls

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Needhelp3.

Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls

Thank you for escalating previous. Sky told me it would be fixed by openreach in 2 working days. It's 5 working days and still no working phone line.  

 

Any chance someone from sky could raise an engineer callout again please?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Needhelp3 

There's no need to raise it again. Openreach are probably still working on it. Openreach's aim is to fix faults in two working days which they claim to achieve in 85% of occasions. It's obviously taking a bit longer. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Needhelp3
Topic Author
This message was authored by Needhelp3 This message was authored by: Needhelp3

Re: Cant make or receive calls

Can someone please help, my line is still not fixed and I haven't heard anything from openreach so don't know the time frame. It is leaving me without a phone in my house as there is no mobile signal. I worry if there was an emergency.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Needhelp3 

No one here will know the eta for a fix. Openreach won't contact you. Sky (the isp) is Openreach's customer. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion