Cant make or receive calls

[Sy333]

I cannot make or receive calls on the landline. It's just a crackling sound.

My Internet is working fine.

[Mark39 · Accepted solution]

Are you new to Sky? Or recently upgraded your broadband subscription?

Try the connection test link here, even though your broadband is working ok. If it doesn't detect a fault, it will need to be reported to Sky. We can ask Sky's Community messaging team to contact you here so that you can do so, if you wish.

https://www.sky.com/help/articles/broadband-diagnostic-start

[Sy333]

I have made no changes to my sky recently. This has happened out of the blue.

There is no faults detected by the diagnostic 

[Mark39]

As you haven't said, I'll assume you wish us to alert the Sky messaging team - which I've done. Look out for a blue/red chat 'bubble' towards the bottom of the page later today. It's not a real-time service and replies from Sky may not be instant, so just check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sy333 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Sy333]

Hi @Lisa-P1987 As I am a sky ireland customer the cat was not available over the weekend. Is it possible to arrange an engineer to check the phone line?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks