Cannot make or receive calls on my home number everything plugged in correctly is there a way to my

[shazzytf93]

Not been able to make or receive calls on home number thought it was our phones so bought new ones still the same, everything plugged in correctly can my line be checked to see if there is a fault, no issues with broadband

[Mark39]

Are you new to Sky? Or upgraded your broadband subscription recently?

You can carry out a simply connection test yourself via the link here, regardless of whether or not your broadband is working ok. Let us know how you get on: https://www.sky.com/help/articles/broadband-diagnostic-start

[shazzytf93]

No longtime sky member everything tested and all looking good just still nothing with landline 

[Mark39]

It will need to be reported to Sky, then. If you wish we can ask the Community messaging team to contact you here so that you can do that?

[shazzytf93]

Okay thank you

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging possibly tomorrow now. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to shazzytf93.

[Lisa-P1987]

We are still looking to help you shazzytf93. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks