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Discussion topic: Cancel our cancellation

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This message was authored by pedropete0 This message was authored by: pedropete0

Cancel our cancellation

We had our telephone line broken by contractors next door.  We decided that because we don't have decent broadband and use Starlink we would not bother with the phone and broadband.  We have a 90 year old living with us who would prefer to use the house phone and have it reinstated.  I understand there is a 2 week cooling off period.  
Please can we reinstate sky talk and the phone line (which obviously needs the repair done!).  My elderly father had a fall today and couldn't ring us.  He doesn't understand mobiles!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel our cancellation

Posted by a Superuser, not a Sky employee. Find out more

@pedropete0 

You'll need on contact Sky to cancel the cancellation. We are fellow customers on here.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Cancel our cancellation

Posted by a Superuser, not a Sky employee. Find out more

@pedropete0 just to forewarn you: there's a two weeks notice period for cancelling, but there have been a number of instances reported here where Openreach have not acted upon a cancelled cancellation, and gone ahead with it.

 

It probably won't happen to you, but if it does, there's a delay of around two weeks before the line can be reinstated.

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