Can't receive international calls

[ScarletBea]

On my landline, I can receive calls from the UK, either from mobiles or landlines, but when my parents (who are abroad) try to call me, there's no ringing tone on either side. It's not their phone, since they're able to call my sister who's also in the UK. I believe this has happened in the past, someone on Sky changed the settings without me asking. Could you please make sure I can receive international calls? I don't know anyone else abroad so can't ask them to try...

[caesarome]

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@ScarletBea wrote:
Could you please make sure I can receive international calls? I don't know anyone else abroad so can't ask them to try...

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I'm not sure if you are aware @ScarletBea but you are only talking to other Sky customers on here so if you want this investigated then you will need to phone Sky via the free 150 phone number.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987 · Accepted solution]

Update - spoken to ScarletBea and after some checks, we have booked an engineer for tomorrow 🙂

[ScarletBea]

Hi @Lisa-P1987 , could you please contact me on chat again?

The engineer fixed the line but the problem remains, he says the problem is on Sky's side. 

I've tried with friends in other countries too and it doesn't work for them either, it looks like someone set a block to all international calls.

It's not me, I'm not even aware that's possible on a landline.

[caesarome]

I have alerted Sky again for you.

[Lisa-P1987]

Thank you for escalating this. We have sent ScarletBea an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us ScarletBea. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   

[ScarletBea]

Hi, no issues - as I said there, I tested a couple of times during the 48 hours and there were no more problems, so yes, I think the problem is solved.

Thanks a lot for your help 🙂