15 Sep 2022 10:53 AM
Following a recent lightening strike close-by (Sprotbrough, Doncaster) I can't receive incoming calls on my landline. We have plugged a phone directly into the line and we can dial out, but can't receive calls. How do you report a landline fault via sky or BT.
15 Sep 2022 10:56 AM
Posted by a Superuser, not a Sky employee. Find out moreGive Sky a call on 150. They'll run a line test and engage Openreach as necessary to investigate.
15 Sep 2022 11:06 AM
Posted by a Sky employeeHi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
17 Sep 2022 11:20 AM
Posted by a Sky employeeUpdate – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
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