Discussion topic: Can’t receive calls - check line cord message on landline phone
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13 Mar 2025 09:51 AM
I am not able to receive calls to my landline. There is a message on my phone saying "check line cord". I have unplugged and plugged back in cords etc.
I am worried as I have a '"help call'" and I am elderly and vulnerable . I'm not sure if it works if the landline is down? I know there are problems in my rural area with lines all the time and open reach are always around fixing things. My daughter who lives nearby just had problems which have now been resolved but have been on and off for 4-5 months now.
I need open reach to investigate and look at this problem. There does not appear to be an easy way to report a faulty landline on the Sky websites which is very frustrating!! My daughter was able to easily contact her provider Plus Net online, check her landline and get the issues reported to Open reach.
If someone can help point me in the right direction I would very much appreciate it.
Thank you.
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13 Mar 2025 09:56 AM
Posted by a Superuser, not a Sky employee. Find out more@Murdoch1935 I'm guessing you can't make calls either. Are you new to Sky broadband/landline? Or recently upgraded your broadband package? Or has your landline with Sky been working OK up to now?
Try the connection test here first, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start
Let us know the result, and the answers to the above and we'll try to help further.