Can't receive calls but can dial out

[TerryCBaker]

Had full fibre installed a few days ago. Everything fine except I do not receive calls on phone. Can dial out though. It was working fine on BT land-line. Phone is a Motorola T401+.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[kazwilk]

Did you ever get help with this issue? I have the same problem.

[TerryCBaker]

Hi. Yes. I had to wait nearly 4 weeks for BT to switch over from old land line to fibre.  It should be 10 working days. So, if you have just switched to fibre, might just have to wait. All works fine now.

Terry

[kazwilk]

Thank you. It's been 4 weeks. They told me to turn the router off for an hour! I will ring them again.