Can't make or receive phone calls from landline.

[JaneBa]

Since canceling our sky Q tv package, we can't receive or make a phone call from landline phone.  When ring from a mobile, can hear it ringing but phone is silent, when trying to ring from landline there is no dial tone.

[Daniel0210]

@JaneBa 

Not likely to be connected to cancelling Sky Q. I take it your Broadband and landline are with Sky too? 

[JaneBa]

Yes they are.

[Daniel0210]

@JaneBa 

Any changes to your Broadband subscription recently? Is your broadband working okay?

[JaneBa]

@Daniel0210 

No changes to broadband, everything working fine.

Just the phone, bought new phone just in case it was the phone.

[Daniel0210]

@JaneBa 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

[JaneBa]

@Daniel0210 

Have tried this earlier, but our hub is sky Q and not the hubs shown.

[JaneBa]

@Daniel0210 

Have also uploaded photos of how ours is set up and filled the form in for sky. Had a reply saying they have received photos and it could take up to 72 hours for some one to respond so just waiting.