Can’t make or receive calls on home phone

[Victor+C]

Hi

I have a dial tone on my home landline, but am unable to make or receive calls. If I call my landline from my mobile, it just says number busy. Broadband is working ok and I have been through the online faultfinding process and all was ok. 

Post code area is LL19

Thanks

[Highlinder]

@Victor+CDo you have another means of reporting this issue to Sky?

[Victor+C]

I'll try and call them tomorrow

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you Victor+C. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂