Can’t make or receive calls and no dialling tone

[etots]

My phone line is not working although my internet is.  I cannot make or receive calls and there is no dial tone. I have tried a different handset but both show the same fault "check phone line." I have also trried a new Sky microfilter without success. Thanks

[GD1]

@etots   To get you some help  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to etots, we ran diagnostics and have booked an engineer. 🙂