Can’t get bt phone to connect to shy

[Justjenny19]

I joined sky last week and tried to connect my bt phones to the sky hub but they won't connect so I'm left without a house phone. 

[Ryan+H]

What do you mean? If it's the BT Digital Phone that connects via WiFi then this is locked to BT! 

[Chrisee]

@Justjenny19 you can use any normal phone with Sky hubs but some of the handsets for BT's digital voice wont connect as they only work with BT's system.

[FLC]

BT's Digital Voice phones are DECT, not WiFi. There is no DECT base in Sky's Hubs, so nothing for them to connect to.

You will need a regular landline phone physically plugged into the Hub.

[TimmyBGood]

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@FLC wrote:

BT's Digital Voice phones are DECT, not WiFi. 

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Although the link between the BT Smart Hub and the BT Digital Voice adapter is, I think, WiFi, because it is triggered using WPS.

[FLC]

The entire DV system is DECT, the Hub's WPS button is dual purpose. Devices can also be paired in the web interface, bypassing the WPS button.

[Scottydotty]

Me too despite Sky saying it would work   Did you get a fix? 

[Mark39]

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@Scottydotty wrote:

Me too despite Sky saying it would work   Did you get a fix? 

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If your BT phone is designed for BT's Digital Voice service, it won't work with Sky. Any reasonably recent standard analogue phone should be fine.

[Scottydotty]

Thanks   Not great when Sky tell you it will work fine and then it doesn't!