Discussion topic: Can’t get bt phone to connect to shy
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Message posted on 28 Dec 2024 07:55 PM
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Can’t get bt phone to connect to shy
I joined sky last week and tried to connect my bt phones to the sky hub but they won't connect so I'm left without a house phone.
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All Replies
Message posted on 28 Dec 2024 08:03 PM
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Re: Can’t get bt phone to connect to shy
What do you mean? If it's the BT Digital Phone that connects via WiFi then this is locked to BT!
Message posted on 28 Dec 2024 08:07 PM
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Re: Can’t get bt phone to connect to shy
@Justjenny19 you can use any normal phone with Sky hubs but some of the handsets for BT's digital voice wont connect as they only work with BT's system.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 28 Dec 2024 08:35 PM
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Re: Can’t get bt phone to connect to shy
BT's Digital Voice phones are DECT, not WiFi. There is no DECT base in Sky's Hubs, so nothing for them to connect to.
You will need a regular landline phone physically plugged into the Hub.
Message posted on 28 Dec 2024 10:19 PM
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Re: Can’t get bt phone to connect to shy
@FLC wrote:
BT's Digital Voice phones are DECT, not WiFi.
Although the link between the BT Smart Hub and the BT Digital Voice adapter is, I think, WiFi, because it is triggered using WPS.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 28 Dec 2024 10:25 PM
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Re: Can’t get bt phone to connect to shy
The entire DV system is DECT, the Hub's WPS button is dual purpose. Devices can also be paired in the web interface, bypassing the WPS button.
Message posted on 14 Jan 2025 10:05 AM
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Re: Can’t get bt phone to connect to shy
Me too despite Sky saying it would work Did you get a fix?
Message posted on 14 Jan 2025 10:16 AM
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Re: Can’t get bt phone to connect to shy
@Scottydotty wrote:
Me too despite Sky saying it would work Did you get a fix?
If your BT phone is designed for BT's Digital Voice service, it won't work with Sky. Any reasonably recent standard analogue phone should be fine.
Message posted on 14 Jan 2025 10:33 AM
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Re: Can’t get bt phone to connect to shy
Thanks Not great when Sky tell you it will work fine and then it doesn't!
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