Can’t get any incoming calls on my landline from of my family or friends on a Bt network

[Krunchy10]

I have just swapped over my provider from Bt to sky . And now if any of my family or friends on  a BT network phone my home phone my phone does not ring it just goes answering machine.But if I phone from my sky mobile my home phone rings and I can answer it. I have checked my home phone it is connected to my sky broadband router and I can make phone calls out. Please can you help me 

[Mark39]

When was the switch from BT completed?

[Krunchy10]

Hi Mark

My broadband and talk setup was switch over on Thursday 16th May.

Kieran

[Mark39]

Hi Kieran, any switching issues should have sorted themselves out by now. I think this will need to reported to Sky. You can either call them (free) on 150, or if you wish we can ask the Messaging team to contact you here so that you can report it via a private online chat?

[Krunchy10]

Hi Mark

i contacted sky like you said and they have now sorted.

thanks for you help

kieran

[Mark39]

Hi Kieran,

Good to hear it's sorted. Thanks for letting us know.