Can not receive landline phone calls or ring tone on my house phone. Internet working ok,

[Blonde54]

Have checked all connections as recommended by sky on line, can not see any loose wires

[Mark39]

Are you new to Sky broadband/phone? Has your Sky land,ine worked OK up to now?

[peter-marlow+1966]

Do you  have full fibre  broadband? Have you  tried  plugging  the phone  into the router?

[Highlinder]

@peter-marlow+1966  If the OP router has that built in as they could be using the Sky Q router which has 2 ethernet ports and no phone port.