Caller number display not working on my landline (BT Premium) phone
Caller display is activated automatically for all Sky Talk customers but having just purchased a new BT Premium Phone which should allow me see who is calling before I pick up, I am not getting this display but simply 'incoming call'. I spoke to Sky at the weekend who confirmed that there was nothing stopping caller display from their end and having spoken to the BT Help desk today, they have referreed me back to Sky as there was nothing on the phone to prevent the incoming caller number being displayed. Frustrating as the caller display function was one of the main reasons for us updating our landline phone and wonder if anyone else has experienced this problem.
Re: Caller number display not working on my landline (BT Premium) phone
We have only had the new phone a few days but all the calls received over the weekend (from landline & mobile phones) have not shown the callers number but simply 'incoming call'.
Re: Caller number display not working on my landline (BT Premium) phone
Our previous phone didn't support caller display which was one of the main reasons for updating it! My hunch is it is a Sky landline problem but they are denying it at this stage.
Our previous phone didn't support caller display which was one of the main reasons for updating it! My hunch is it is a Sky landline problem but they are denying it at this stage.
I think you're probably right. I would suggest calling again. If your line is not within Sky's own network (SVBN), some features aren't available. I don't know if Caller ID is one of them.
