Caller number display not working on my landline (BT Premium) phone

[dorsettoffee]

Caller display is activated automatically for all Sky Talk customers but having just purchased a new BT Premium Phone which should allow me see who is calling before I pick up, I am not getting this display but simply 'incoming call'. I spoke to Sky at the weekend who confirmed that there was nothing stopping caller display from their end and having spoken to the BT Help desk today, they have referreed me back to Sky as there was nothing on the phone to prevent the incoming caller number being displayed. Frustrating as the caller display function was one of the main reasons for us updating our landline phone and wonder if anyone else has experienced this problem.

[Mark39]

Does this happen with all incoming calls or just one? 

Very occasionally the Caller ID information creates that result, but,it shouldn't happen on every call from within the UK.

[dorsettoffee]

We have only had the new phone a few days but all the calls received over the weekend (from landline & mobile phones) have not shown the callers number but simply 'incoming call'.

[Mark39]

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@dorsettoffee wrote:

We have only had the new phone a few days ...

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Did Caller ID display correctly on your previous phone?

[dorsettoffee]

Our previous phone didn't support caller display which was one of the main reasons for updating it! My hunch is it is a Sky landline problem but they are denying it at this stage.

[Mark39]

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@dorsettoffee wrote:

Our previous phone didn't support caller display which was one of the main reasons for updating it! My hunch is it is a Sky landline problem but they are denying it at this stage.

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I think you're probably right. I would suggest calling again. If your line is not within Sky's own network (SVBN), some features aren't available. I don't know if Caller ID is one of them.