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Discussion topic: Buzzing noise in phone cannot make or receive calls

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This message was authored by Fluffy1979 This message was authored by: Fluffy1979

Buzzing noise in phone cannot make or receive calls

Buzzing noise in phone cannot make or receive r calls

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Buzzing noise in phone cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Fluffy1979 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Buzzing noise in phone cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

Are you using a cordless phone?

Fluffy1979
Topic Author
This message was authored by Fluffy1979 This message was authored by: Fluffy1979

Re: Buzzing noise in phone cannot make or receive calls

I done a service check and there's a problem but WiFi working perfectly for everything else

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Buzzing noise in phone cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Fluffy1979 
Try the troubleshooting in the below link. If an external fault is found you may be able to book an engineer online, otherwise you'll need to speak directly to Sky to report it. They will pass it to Openreach for investigation. Openreach has a target fix time of two working days.
https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Fluffy1979
Topic Author
This message was authored by Fluffy1979 This message was authored by: Fluffy1979

Re: Buzzing noise in phone cannot make or receive calls

I have no way of ringing sky so hoping to get through in sky chat here

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Buzzing noise in phone cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Fluffy1979 

Unfortunately the escalation process isn't available until tomorrow. Post back in this thread tomorrow and we can escalate it to Sky. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Fluffy1979
Topic Author
This message was authored by Fluffy1979 This message was authored by: Fluffy1979

Re: Buzzing noise in phone cannot make or receive calls

Thanks so much

Fluffy1979
Topic Author
This message was authored by Fluffy1979 This message was authored by: Fluffy1979

Re: Buzzing noise in phone cannot make or receive calls

Hi need to talk to sky please

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Buzzing noise in phone cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Fluffy1979 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Buzzing noise in phone cannot make or receive calls

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Fluffy1979 an invite to chat.

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