Buzzing noise in phone cannot make or receive calls

[Fluffy1979]

Buzzing noise in phone cannot make or receive r calls

[Mark39]

Are you using a cordless phone?

[Fluffy1979]

I done a service check and there's a problem but WiFi working perfectly for everything else

[Daniel0210]

@Fluffy1979 
Try the troubleshooting in the below link. If an external fault is found you may be able to book an engineer online, otherwise you'll need to speak directly to Sky to report it. They will pass it to Openreach for investigation. Openreach has a target fix time of two working days.
https://www.sky.com/help/articles/fix-phone-problems-start

[Fluffy1979]

I have no way of ringing sky so hoping to get through in sky chat here

[Daniel0210]

@Fluffy1979 

Unfortunately the escalation process isn't available until tomorrow. Post back in this thread tomorrow and we can escalate it to Sky. 

[Fluffy1979]

Thanks so much

[Fluffy1979]

Hi need to talk to sky please

[caesarome · Accepted solution]

@Fluffy1979 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Fluffy1979 an invite to chat.