Broadband working but no dial tone

[EdwardJH]

Hi all,

For a couple of weeks now we have been having trouble receiving incoming calls. We currently have no dial tone. I have tried a brand new phone and  different filters and going directly into the master socket but no luck.

Broadband is not affected and as we have FTTC then I guess the fault is further back.

Can I get someone to check the line and resolve.

Thanks Edward

[Highlinder]

@EdwardJHYou have not upgraded your package in this time that you have had no phone service?

Do you have another means to report this fault to Sky?

[EdwardJH]

No changes to my package and I dread calling sky as the wait times are terrible and they insist on going through lengthy checks in the home which I know won't help.

I can't make calls from my landline either...

[Highlinder]

@EdwardJH I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will most likely happen tomorrow now.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat 

[Addie15]

Update-We have booked an engineer for this problem to be fully resolved, hence we are closing this chat now, with timescales advised. If there is anything else we can help with, please do not hesitate to reach out. Thanks.