This discussion topic has been answered Discussion topic: Broadband working but no dial tone on land line
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Message posted on 27 May 2022 10:24 PM
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Hi there
my broadband is working fine but the landline phone has not worked for about a week, I can't make or receive calls, no dial tone. I bought a new phone just in case the old phone was broken but still no dial tone.
I have tried all of the recommended fixes but they have not worked. There have been a number of BT vans working in the area of late so I wonder if this has caused an issue.
Could someone advise me on how to get the line tested.
Thank you.
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Message posted on 28 May 2022 02:09 PM
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Update - After a private chat an external fault was found and an engineer has been booked
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Message posted on 27 May 2022 10:28 PM
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Re: Broadband working but no dial tone on land line
See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:
You can also run this test via the MySky app.
Let us know how you get on.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 27 May 2022 10:28 PM
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Re: Broadband working but no dial tone on land line
@Helen8888888Would say that even though you said your broadband is working right, if you run the broadband test it might pick up an external fault, if not then come back to us and there are further steps that can be taken in the forum for you.
https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line
In the link above say no to your broadband working okay for it to run the test.
If you have found this solution helpful please tick this as the answer.
Message posted on 28 May 2022 10:06 AM
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Re: Broadband working but no dial tone on land line
Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you
Message posted on 28 May 2022 12:20 PM
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Re: Broadband working but no dial tone on land line
Hello Highlinder,
I did use the broadband check as you advised and it showed that my Mb/s had dropped to 3.5.
Thank you for your advice.
Message posted on 28 May 2022 02:09 PM
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Update - After a private chat an external fault was found and an engineer has been booked
Message posted on 23 Jul 2022 02:26 PM
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Re: Broadband working but no dial tone on land line
I have not been able to make or receive phone calls for a full week now. I think my phone line has been damaged inside my home. I think I need a new line and socket fitting. Please would you send someone out to fix it please?
Message posted on 23 Jul 2022 04:51 PM
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Re: Broadband working but no dial tone on land line
Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 25 Jul 2022 05:41 PM
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Re: Broadband working but no dial tone on land line
We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
Message posted on 05 Jan 2023 04:44 PM
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Re: Broadband working but no dial tone on land line
Hello, I've had the sky broadband with phone service for a while but never used the phone. I just plugged a phone in and there is no dial tone. I bought a new phone in case it was the phone, but this is the same, no dial tone.
Message posted on 05 Jan 2023 04:56 PM
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Re: Broadband working but no dial tone on land line
@BevBas does your Hub have a Voice light which is lit? If so you need to plug the phone into your Hub. It won't work in the wall socket.
Message posted on 05 Jan 2023 05:16 PM
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Re: Broadband working but no dial tone on land line
No phone light, just power, internet, wireless on the green lights. And 2 ethernet and 1 broadband ports at the back.
Message posted on 05 Jan 2023 11:02 PM
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Re: Broadband working but no dial tone on land line
We are having this issue too. After switching to a new filter, we plugged the landline phone directly into the wall socket and still no dial tone using 2 different phones.
We can't make or receive calls at the moment.
Message posted on 05 Jan 2023 11:05 PM
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Re: Broadband working but no dial tone on land line
I should say, we tried the filter switch to no avail before plugging the phone into the wall socket which again was unsuccessful.
Message posted on 06 Jan 2023 08:03 AM
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Re: Broadband working but no dial tone on land line
@BevBas wrote:
No phone light, just power, internet, wireless on the green lights. And 2 ethernet and 1 broadband ports at the back.
Try the connection test here (even though your broadband is working ok). If it detects a fault you'll be able to book an engineer there and then. Otherwise you'll need to report it to Sky, if you're able to contact them. If not, let us know and we can ask the Sky Community team if they're able to help via their messaging service.
https://www.sky.com/help/articles/broadband-diagnostic-start
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