Broadband and TV working fine but landline dead

[PeteNoName]

My landline is completely dead. Not sure how long it's been like this as we don't generally use it for making calls but a few family members still call us over it.

Both plug in phones are completely silent when the reciever is lifted. I have also tried another known working phone from work and this is also dead.

I have run the broadband checker and all seems fine with that and the Wi-Fi but no landline.

[caesarome]

Does your broadband hub have a voice light on the front of it and if it does is it lit up ?

[PeteNoName]

No, it does not have a voice light. I have had this hub for a few years and never had a problem with the landline until recently. No equipment has been changed since the hub was installed.

[Seanb270487]

I am having the same issue 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

After speaking with PeteNoName we accessed the account to run a line test which detected an external fault and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you PeteNoName and thanks again.