Broadband activated but killed the landland line for phone calls

[Chessyc]

As per the title, the broadband was activated on the 6th and it works fine but at the same time my house phone stopped working - no dial tone, cant call in or call out.

Tried the AI chat bot it points me to this forum.. I need help ASAP please

[Daniel0210]

@Chessyc 

Depending what Broadband you had set up, does your landline now need to be plugged into your router and not the Openreach socket? 

[Mark39]

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@Daniel0210 wrote:

@Chessyc 

Depending what Broadband you had set up, does your landline now need to be plugged into your router and not the Openreach socket? 

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@Chessyc, yes, as @Daniel0210 posted, if your broadband Hub has a 'Voice' light on the front panel, and it's lit, your phone must be plugged into the socket at the back of the Hub. The wall socket won't work.

[Chessyc]

The engineer who came out set it up this way, the instructions online (as their is no phone number) says to use the socket - so ignore that and plug the traditional old school phone into the router?

[Highlinder]

@ChessycHave you tried the phone in the back of the router to see if you have a dial tone?

[caesarome]

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@Chessyc wrote:

so ignore that and plug the traditional old school phone into the router?

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That is correct if the voice light on the router is lit up.

[Chessyc]

There is nowhere to plug a phone into the back of the router... Im assuming I have an old router, its a pretty dangerous situation as its killed the ability to call 999 etc.

[Highlinder]

@ChessycWhich router did Sky supply you from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub