Both my cordless phones are off but I am receiving an engaged tone if I try to dial out or call im

[Ade12]

If I call my home number on my mobile phone it's engaged too, as it is if I try to call out 

[Chrisee]

@Ade12 I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ade12  an invite to chat.

[Ade12]

Sky have updated it's a known issue currently being worked on at the connection box