BT Decor 2600 landline phone does not seem compatible with Sky Talk & Internet. Is this correct ?

[John3333]

I purchased a BT Decor 2600 landline phone but it does not seem to be compatible with Sky Talk & Internet. Is this correct please ? If it is cancelled anyone recommend a landline handset which is . Thanks

[Mark39]

Are you new to Sky Broadband/Talk? If so is the phone plugged into the socket at the back of your broadband Hub?

[John3333]

Yes , but there's also a power plug which I've plugged into a socket . If you don't do this the phone will not function. I have been with Sky for 14 years & with the Talk / Broadband for about 8 years . Thanks

[Mark39]

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@John3333 wrote:

Yes , but there's also a power plug which I've plugged into a socket . If you don't do this the phone will not function.

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That's OK and won't cause a problem.

With your phone plugged into your broadband Hub, is the 'Voice' light on the front panel of the Hub lit green? Do you have a dialling tone?

[John3333 · Accepted solution]

Hi thanks , yes I think they were but I have decided to return the phone to save any further hassle. I will purchase a cordless one which appears to be easier. Thanks for your help .

[TimmyBGood]

As an aside, I'm slightly alarmed to see that BT states "Phone will work even when the power fails" which simply cannot be true for Sky Talk Internet Calls or any other ISP voice service travelling over broadband.

https://www.bt.com/help/user-guides/phones/landline-phones/corded-phones/bt-decor-2600-advanced-call...