Cliff notes; told they could keep old number, but they lost it and were told it was impossible to keep and have been without internet for a couple of weeks.
Hi, I'm writing on behalf of my parents who recently, as Sky tv customers, agreed a new contract for tv and phone. They desperately wanted to keep their phone number which they've had for over 40 years. They were assured that the old number will be ported over from Now.
When the switch day came, then found out the number wasn't ported yet, so called Sky.
They were told that moving the account had some issues and Sky had cancelled the old order and made a new one and had overlooked the number porting (a confusing explanation of what happened that I don't understand).
My dad insisted on keeping the old number, and Sky said that the only way to do that was to wait until the day of the new switch and call them up and ask. When dad called on the day he was asked to call he was told that it's not possible but would have been if he'd called a day or two easier.
They are now without broadband service for a couple of weeks while waiting for the new contract to start.
Mt dad complained about the loss of service and losing his old number and was told that it's impossible to port numbers from copper wire systems to the new VOIP system! This doesn't appear to be true.
They've been offered £15 compensation.
They've been left without internet and they lost their number that they were told on multiple occasions they could keep.
I'm sorry this post is so long. I did my best to explain what happened but I'd coming from what my dad told me.
