Am unable to make outgoing calls. Requested by recorded message to link to sky text app each time.

[Vanessa12351]

Have checked the connection to the Hub and the mains also the second handset. Am unable to make outgoing calls. Each time I dial out a recorded message is received informing me that 'from the details I've given' - I haven't given any! - I'm being directed to a link for sky text service. I'm not using text on my landline

[Addie15]

Hi there, @Vanessa12351. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

We are still looking to help you @Vanessa12351 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks