Advice needed on buying a comparable phone for sky hun

[Rikattheforge]

No there isnt a forum for business users, and google points to the consumer users every time it seems.  Yes I am a regretting business user, they want you to call them or use a chat bot (which understands nothing you ask!).  

I am regretting getting the business package that doesnt really suit businesses I think and have now made requests about either getting the lines taken off (but it was a complicated deal situation) or leaving and finding a business suppier for business.  Thank you for your replies anyway, it took me a while to figure out I wasnt going mad and it seems to be designed as consumer for business.  When you pay out £60+ a month you want to use what you are paying for, not to find a voip provider to get around it.  The broadnnad does seem good, jsut the phone side just shocks me still 🙂

Once again thank you for the vent 😉

[GILL285]

I too have just transferred to a SKY broadband and landline package. 4 weeks later I am still waiting for my BT Premium Trio phone to work, having spent over 6 hours on phone calls (via my mobile) to Sky technical support staff. In despair and total frustration I have moved back to Vodafone. After days and days of research I have found this 

BT Prime Trio handset will not work with Vodafone's Digital Voice service because BT's Digital Voice system is proprietary and only compatible with BT equipment. Vodafone uses a different digital voice system, so you will need a phone that is compatible with Vodafone's service, not one from BT.
Proprietary systems: BT's Digital Voice is a closed, proprietary system. The handsets are designed to work with their specific network and base stations, which are often built into the BT Hub.
Different technology: Vodafone uses a different, industry-standard VoIP (Voice over Internet Protocol) service, so BT's phones will not connect to it.
Solution: You will need to use a different phone that is compatible with Vodafone's Digital Voice service, such as one of Vodafone's recommended phones or a standard DECT cordless phone that can connect to the Vodafone router.

So my question now is - which phones work with Sky or Vodafone VOIP systems ? Vodafone seem to think an adapter will work but this sounds unlikley. If this is correct I might as well stay with Sky and buy a new phone - but which one ?

[Mark39]

@GILL285 any reasonably recent standard corded or cordless DECT phone will work with Sky's landline service.

An IP phone, or as you've discovered, a phone designed for BT's Digital Voice service won't work with Sky.

[GILL285]

Hi

Many thanks for your quick response. Much appreciated. I just wish the Technical Support guys at Sky had told me that 4 weeks ago !!!!!!!!! I've ordered a Gigaset DECT phone and will try it in the router and if it works happy days !

Thanks again

Gill

[Mark39]

@GILL285 if only you'd known, you could have asked here first!

Let us know if you have any further problems,

[GILL285]

I know ! Very frustrating and such a waste of time etc etc. Disappointing in terms of advice/guidance from Sky. But thumbs up for the Sky Community !! Thank you again