2nd landline phone not working

[Buxman]

Hello

New customer here, I think this cannot be fixed.

On my old provider the phone and broadband plugs went into the 2 socket splitter box, that box plugged into the wall socket.

Now downstairs the phone is plugged into the router, that phone is OK but of course the landline phone up stairs will not work.

Thanks to all that reply, Buxman

[Mark39]

Two possibilites I can think of for how to resolve this:

1. Run a new extension cable from the router to the upstairs phone

2. Try a cordless phone - the base station plugs into the router, and you can place the handset or handsets (kits with more than one handset are available) wherever you wish,

[Buxman]

Thanks for the reply Mark.

I think I am looking at my  existing cordless phone being left on the upstairs landing window sill with

both bedroom doors left open.

Don't really want an extension cable running upstairs.

Thanks again, Buxman

[Buxman]

Mark39

Help! Wifey not happy with this.

Can I go back to how it was before? Phone and broadband going into the splitter box?

Splitter box into the wall socket?

That way I should get the upstairs phone working again.

Regards, Buxman

[Daniel0210]

@Buxman 

Have a look at the pinned thread at the top of the Sky Talk forum page 

https://helpforum.sky.com/t5/Talk/Sky-Internet-Calls-VOIP/td-p/3144713 

[Buxman]

@Daniel0210

Thanks for the reply but that post did not answer my last post, going back to how it was before.

Regards, Buxman

[Mark39]

---

@Buxman wrote:

Can I go back to how it was before? Phone and broadband going into the splitter box

---

You would need to check with Sky,  but it's unlikely to be possible I'm afraid. 

[Buxman]

OK @Mark39, will do.

[Daniel0210]

@Buxman 

I agree with @Mark39 Providers are moving away from that set up ready for the big switch off in a couple of years. 

[Buxman]

@Daniel0210 and @Mark39

Can you please tell me what is the 'big switch off in 2 years' you mentioned.

Regards, Buxman

[Daniel0210]

@Buxman 

Basically all landline phones must move to a system like you've just moved to by late 2025 I think it is. This Ofcom article may explain easier than I can.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/future-of-landline-calls 

and this article on the top of the Sky Talk forum page.

https://helpforum.sky.com/t5/Talk/Sky-Internet-Calls-VOIP/td-p/3144713

[Buxman]

OK @Daniel0210 Thank you.