Discussion topic: 10 days and counting without phone line or an update from Sky

This message was authored by: Omnia1 · ‎12 Feb 2024

My broadband was installed on 2/2/2024 and I received a message via SMS and my Sky account that there was a delay with my phone line and I would be updated by 6/2/2024

Today is 12/2/24 and I still don't have a phone line or any updates.

I tried the Sky Assistant bot which has led me here to report my situation.

Not sure how else to get help or an update. Having a landline is essential for my family so this is not a great experience for a new Sky customer.

This message was authored by: caesarome · ‎12 Feb 2024

Is there a voice light on your broadband hub and if so is it lit as your phone connection needs to be plugged into it. If you do have a light and it is not lit then as this is a customer helps customers forum we will have to direct you back to the bot so if you spoke to it last time try not saying anything when you call again.

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Discussion topic: 10 days and counting without phone line or an update from Sky

10 days and counting without phone line or an update from Sky

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Re: 10 days and counting without phone line or an update from Sky

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