Superuser of the Month
Jporch319, your practical tips on Sky Stream and Sky Glass have helped countless users overcome connectivity and app issues. Whether it’s explaining why adverts appear or guiding someone through Ethernet setup, your advice is always clear, helpful, and reassuring.
Jporch316
is this month's Top Superuser
6923 Posts
4980 Likes
167 Answers
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Recent Answers
Re: Timing out setting
09 Dec 2025
Hi @Terry144 @the new update currently rolling out extends the pause time to approx 25 minutes
Re: My sky glass tv has arrived do I fit it myself and what happens to the two mini box’s I have ups
16 Nov 2025
Hi @Tinkbell7 Yes you unbox yourself- I would suggest a second person to help if the two other boxes you have are sky Q or older they will become inactive as soon as you activate the glass tv. If yo...
Re: Activate my sky glass
15 Nov 2025
@Oz5 What happens when you turn on the tv ? Does it start going through the setup process ? If so when does it fail ?
Re: SKY TV NOT WORKING - "TECHNICAL ISSUES"
02 Nov 2025
@Simon92 Normally a system restart or pulling the plug for a few minutes will clear this error message
Re: RESET SKY PUCK AFTER CHANGE OF SUBSCRIPTION
26 Oct 2025
@LynnA Most likely You have sent back the puck that was the primary device on your account within th MySky app there's a section where you can change the primary device. If the app doesn't allow you...
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