why am i not eligible for the same deals as a new customer?

[MDUFFY1998]

I have been with SKY for over 20yrs, but I just checked and new customers are saving over £30 on better packages, and I still have a sky+ box? why can I not access these delas in my online account?

[Annie+UK]

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@MDUFFY1998 wrote:

I have been with SKY for over 20yrs, but I just checked and new customers are saving over £30 on better packages, and I still have a sky+ box? why can I not access these delas in my online account?

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It because you are NOT a new customer

[SKY1992bf]

@MDUFFY1998 Because you would have already benefited from new customer pricing 20 years ago , customers only get one new customer offer per tenure 

[MDUFFY1998]

so I have to keep paying over the odds forever, this is not very fair is it, guess I will just cancel now then and just use my streaming services instead.

[Annie+UK]

This is not a new thing, existing customers most likely complained when you got your new customer bonus 20 years ago

[Daniel0210]

@MDUFFY1998 

You could cancel and go with an alternative provider but the same will apply in 18 or 24 months when your new customer discounts finish. 

[Laing1]

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@MDUFFY1998 wrote:

so I have to keep paying over the odds forever, this is not very fair is it, guess I will just cancel now then and just use my streaming services instead.

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@MDUFFY1998 so was it fair when you signed up and got a new customer deal and others who were already customers couldn't get the same deal as you got. 

I know when I signed up back in 2003 I got the first 3 months subscription for £0.01 per month 

[Mark39]

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@MDUFFY1998 wrote:

so I have to keep paying over the odds forever,

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At worst you'll be paying no more than the advertised list price. Not over the odds.