Discussion topic: why am i not eligible for the same deals as a new customer?
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Message posted on 04 Feb 2025 02:15 PM
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why am i not eligible for the same deals as a new customer?
I have been with SKY for over 20yrs, but I just checked and new customers are saving over £30 on better packages, and I still have a sky+ box? why can I not access these delas in my online account?
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Message posted on 04 Feb 2025 02:19 PM
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Re: why am i not eligible for the same deals as a new customer?
@MDUFFY1998 wrote:
I have been with SKY for over 20yrs, but I just checked and new customers are saving over £30 on better packages, and I still have a sky+ box? why can I not access these delas in my online account?
It because you are NOT a new customer
Message posted on 04 Feb 2025 02:21 PM
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Re: why am i not eligible for the same deals as a new customer?
@MDUFFY1998 Because you would have already benefited from new customer pricing 20 years ago , customers only get one new customer offer per tenure
Message posted on 04 Feb 2025 02:27 PM
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Re: why am i not eligible for the same deals as a new customer?
so I have to keep paying over the odds forever, this is not very fair is it, guess I will just cancel now then and just use my streaming services instead.
Message posted on 04 Feb 2025 02:30 PM - last edited: 04 Feb 2025 02:30 PM
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Re: why am i not eligible for the same deals as a new customer?
This is not a new thing, existing customers most likely complained when you got your new customer bonus 20 years ago
Message posted on 04 Feb 2025 02:31 PM
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Re: why am i not eligible for the same deals as a new customer?
You could cancel and go with an alternative provider but the same will apply in 18 or 24 months when your new customer discounts finish.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 04 Feb 2025 06:38 PM
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Re: why am i not eligible for the same deals as a new customer?
@MDUFFY1998 wrote:
so I have to keep paying over the odds forever, this is not very fair is it, guess I will just cancel now then and just use my streaming services instead.
@MDUFFY1998 so was it fair when you signed up and got a new customer deal and others who were already customers couldn't get the same deal as you got.
I know when I signed up back in 2003 I got the first 3 months subscription for £0.01 per month
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 04 Feb 2025 06:46 PM
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Re: why am i not eligible for the same deals as a new customer?
@MDUFFY1998 wrote:
so I have to keep paying over the odds forever,
At worst you'll be paying no more than the advertised list price. Not over the odds.
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