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Discussion topic: why am i not eligible for the same deals as a new customer?

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Message posted on ‎04 Feb 2025 02:15 PM

why am i not eligible for the same deals as a new customer?

I have been with SKY for over 20yrs, but I just checked and new customers are saving over £30 on better packages, and I still have a sky+ box? why can I not access these delas in my online account?

 

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎04 Feb 2025 02:19 PM

Re: why am i not eligible for the same deals as a new customer?

Posted by a Superuser, not a Sky employee. Find out more
@MDUFFY1998 wrote:

I have been with SKY for over 20yrs, but I just checked and new customers are saving over £30 on better packages, and I still have a sky+ box? why can I not access these delas in my online account?

 

It because you are NOT a new customer

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Message posted on ‎04 Feb 2025 02:21 PM

Re: why am i not eligible for the same deals as a new customer?

Posted by a Superuser, not a Sky employee. Find out more

@MDUFFY1998 Because you would have already benefited from new customer pricing 20 years ago , customers only get one new customer offer per tenure 


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This message was authored by: MDUFFY1998

Message posted on ‎04 Feb 2025 02:27 PM

Re: why am i not eligible for the same deals as a new customer?

so I have to keep paying over the odds forever, this is not very fair is it, guess I will just cancel now then and just use my streaming services instead.

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This message was authored by: Annie+UK

Message posted on ‎04 Feb 2025 02:30 PM - last edited: ‎04 Feb 2025 02:30 PM

Re: why am i not eligible for the same deals as a new customer?

Posted by a Superuser, not a Sky employee. Find out more

This is not a new thing, existing customers most likely complained when you got your new customer bonus 20 years ago

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎04 Feb 2025 02:31 PM

Re: why am i not eligible for the same deals as a new customer?

Posted by a Superuser, not a Sky employee. Find out more

@MDUFFY1998 

You could cancel and go with an alternative provider but the same will apply in 18 or 24 months when your new customer discounts finish. 


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Message posted on ‎04 Feb 2025 06:38 PM

Re: why am i not eligible for the same deals as a new customer?

Posted by a Superuser, not a Sky employee. Find out more
@MDUFFY1998 wrote:

so I have to keep paying over the odds forever, this is not very fair is it, guess I will just cancel now then and just use my streaming services instead.

@MDUFFY1998 so was it fair when you signed up and got a new customer deal and others who were already customers couldn't get the same deal as you got. 

I know when I signed up back in 2003 I got the first 3 months subscription for £0.01 per month 


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Message posted on ‎04 Feb 2025 06:46 PM

Re: why am i not eligible for the same deals as a new customer?

Posted by a Superuser, not a Sky employee. Find out more
@MDUFFY1998 wrote:

so I have to keep paying over the odds forever,

At worst you'll be paying no more than the advertised list price. Not over the odds.

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