the cables keep coming out of my sky box and I am elderly so it is very annoying

[spyke10]

I cannot get an answer on the phone from sky,as they keep me on hold for over twenty minutes

[Mark39]

Do you mean the dish cables? Ideally are you able to get someone to screw them in firmly,for you? They shouldn't then just come out providing you don't try to move the box.

If you need a Sky engineer to come out to put it right you'll have to hang on for your call to be answered, I'm afraid. First thing in the morning or from 9.00 in the evening are better times to call. Lines open at 7.00am