0

Discussion topic: sky keeps deleting from my planner

Reply
This message was authored by Edwina+roberts This message was authored by: Edwina+roberts

sky keeps deleting from my planner

i downloaded ... the teacher ... from catch up watched the first spisode ... so looking firward to watching the rest ... it had vanished from my planner.  thought it was my hubby but he doesnt know how to use it and verified he hadn't touched it this morning.  it has also taken diwn my recording of anither programme from a while ago, although that may be due to time constraints, but nit the teacher as its pretty recent.  now the teacher has vanished from catch up altogether.  sky what are you doing???????

 

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: sky keeps deleting from my planner

Posted by a Superuser, not a Sky employee. Find out more

Catch up programmes have expiry dates in the synopsis area, they usually are available for up tp 30  days, you need to keep an eye on these dates or you'll find programmes disappear as you have found

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by caesarome This message was authored by: caesarome

Re: sky keeps deleting from my planner

Posted by a Superuser, not a Sky employee. Find out more

@Edwina+roberts 

This link explains how to locate the expiry dates so you can be aware of when content is due to be removed by the channel provider.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion