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Discussion topic: sky keeps deleting from my planner

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This message was authored by Edwina+roberts This message was authored by: Edwina+roberts

sky keeps deleting from my planner

i downloaded ... the teacher ... from catch up watched the first spisode ... so looking firward to watching the rest ... it had vanished from my planner.  thought it was my hubby but he doesnt know how to use it and verified he hadn't touched it this morning.  it has also taken diwn my recording of anither programme from a while ago, although that may be due to time constraints, but nit the teacher as its pretty recent.  now the teacher has vanished from catch up altogether.  sky what are you doing???????

 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: sky keeps deleting from my planner

Posted by a Superuser, not a Sky employee. Find out more

Catch up programmes have expiry dates in the synopsis area, they usually are available for up tp 30  days, you need to keep an eye on these dates or you'll find programmes disappear as you have found

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by caesarome This message was authored by: caesarome

Re: sky keeps deleting from my planner

Posted by a Superuser, not a Sky employee. Find out more

@Edwina+roberts 

This link explains how to locate the expiry dates so you can be aware of when content is due to be removed by the channel provider.

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