sky + box keeps getting stuck on standby and sky want to charge me to upgrade

[falcok]

sky + box keeps getting stuck on standby and sky want to charge me to upgrade

[Daniel0210]

@falcok 

As the technical issue is with Sky+ I'll move your post to that board where someone may be able to help you. 

[nigea99]

hi @falcok 

SKY + boxes are owned by you and thus any repairs are chargeable and I don't think SKY do any repairs to them any more - hence the option to upgrade to SKY Q. 

SKY do sometimes do deals on upgrading including upgrading for free but can be subject to limitations - such as taking out Multiscreen and/or only issuing a 1TB non UHD SKY Q box 

BTW also worth reading some note I have put together for people who may consider migrating:

SKY HD to SKY Q 

[Annie+UK]

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@falcok wrote:

sky + box keeps getting stuck on standby and sky want to charge me to upgrade

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Sky are a business and not a charity, if you want a better TV you would have to pay to upgrade

What actions have you take to rectify this issue?

[falcok]

Sky box is not that old. I got an email a couple of weeks ago about upgrading for free and when i never took this up my box starting getting stuck. Even if I own the box i am paying for a subscription i cant get so surely that is skys fault

[falcok]

I pay sky for programes and if i cant watch as box broke so how is that correct. 

[Annie+UK]

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@falcok wrote:

Sky box is not that old. I got an email a couple of weeks ago about upgrading for free and when i never took this up my box starting getting stuck. Even if I own the box i am paying for a subscription i cant get so surely that is skys fault

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You're also paying for your TV licence an can't use that either so using your logic the BBC are at fault to 😞

Anyway if you answer my question above we might be able to help you

[falcok]

I have got it out of stand by but it keeps happening . It has happened 3 times within the last month. How can this be as whe i do the software update all should be well but it happened again. 

As for the bbc I can watch that via the internet ON MY TV

[Daniel0210]

@falcok 

If you're reluctant to upgrade to Sky Q perhaps you need to look at getting a replacement Sky+ box but be aware these haven't been manufactured for a good few years.

[falcok]

Hi I am not against upgrading I just dont want to pay for it. It seems a bit odd to me that when I never took them up on there offer my box starting playing up.

Are sky q any good?

[nigea99]

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@falcok wrote:

Hi I am not against upgrading I just dont want to pay for it. It seems a bit odd to me that when I never took them up on there offer my box starting playing up.

Are sky q any good?

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I have had SKY Q for 6 years and very happy with it (as I think are many thousands of users)  but I really do suggest you read the notes I linked to earlier

[falcok]

thank you

[Daniel0210]

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@falcok wrote:

Are sky q any good?

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@falcok 

Put it this way, I've had Sky Q and one mini box for 3 1/2 years and wouldn't go back to Sky+ (no offence @Annie+UK ), but the decision is yours but I will suggest looking at the helpful hints posts above by @nigea99 

[Mark39]

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@falcok wrote:

Hi I am not against upgrading I just dont want to pay for it. It seems a bit odd to me that when I never took them up on there offer my box starting playing up.

Are sky q any good?

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I'd suggest going back to Sky on the premise of wanting to upgrade, rather than reporting a faulty Sky+ box. Tell them you're keen to switch but don't want to pay any more for it. See what they offer.

By the way, even the most recent Sky+HD boxes were manufactured in 2015/2016 at the latest, so they're all a bit long in the tooth now.