pairing a card on SKY +

[Annie+UK]

---

@miles6 wrote:

My sky + hd suddenly shows a message the the viewing card needs to be paired. Oddly it's in only one room ( I have multi room). I've had sky for 20 years and this happens occasionally without apparent reason. I find this rather frustrating as the instructions to remedy simply don't work 

---

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

[miles6]

I tried upgrading to SkyQ but when the engineer arrived he asked "which wall shall I bolt my ladder to?"

I sent him away, no one is drilling my walls. I am 73 and I can cheerfully go up a ladder without bolting it to a wall 

H& S  crazy

[Daniel0210]

@miles6 

Failing to tether a ladder to a wall is a very serious breach of Skys very tough H & S rules. 

[Annie+UK]

---

@miles6 wrote:

I tried upgrading to SkyQ but when the engineer arrived he asked "which wall shall I bolt my ladder to?"

I sent him away, no one is drilling my walls. I am 73 and I can cheerfully go up a ladder without bolting it to a wall 

H& S  crazy

---

That is a known issue where your multiscreen cards get canceled by Sky, you'll most likely need to give sky a call to see what can be done

[miles6]

The point is, sky works and I've been using it for a very long time. Then without reason or warning I am told to pair my viewing card. I want to watch tv, not spend half an hour figuring out how to fix what sky has unfixed

[oj01]

---

@miles6 wrote:

The point is, sky works and I've been using it for a very long time. Then without reason or warning I am told to pair my viewing card. I want to watch tv, not spend half an hour figuring out how to fix what sky has unfixed

---

But, because you initiated a switch to Sky Q, your Multiroom card was cancelled as you don't need it for Sky Q. Your only option is to speak to Sky to try and get it re-paired.

[TimmyBGood]

---

@miles6 wrote:

 I don't want to get a PhD in computer science to watch TV...........

---

All modern viewing devices are 'computers'.

Even a 2015 Sky+ HD box has a CPU,  hard drive, operating system, interactive Graphic User Interface and (optional) network connection.

[JanSox]

I have a Samsung phone, would this work on the app on my Samsung....I'm at a total loss! I'm not one to give in, but I'm giving in! 

[TimmyBGood]

---

@JanSox wrote:

I have a Samsung phone, would this work on the app on my Samsung 

Would what work, and which app?