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Discussion topic: no satellite signal is being received on all channels

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This message was authored by tkole This message was authored by: tkole

no satellite signal is being received on all channels

I'm getting the message saying that no satellite signal is being received, then comes back but the signal breaks up, pixelates & goes off. I've tried all the fixes, but the problem still remains. there is no bad weather and has been workjing fine most of the day. does a couple of times a day but this time it hasn't fixed itself. Nothing blocking the satellite but the sky+ box is from the stone age. Getting really frustrated due to happening a lot the last week or so.Did all the online fixes and checks but nothing has worked.

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: no satellite signal is being received on all channels

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using


You may have to call out sky or a 3rd party satellite/aerial company

Note: If you have a communal dish then this is maintained by your landlord/building management and NOT sky

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
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