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Discussion topic: i want to contact customer service

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This message was authored by Owen32 This message was authored by: Owen32

i want to contact customer service

how do i contact custoemer service?

 

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Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

How do I contact customer service aboit my SKY subscription?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: i want to contact customer service

Posted by a Superuser, not a Sky employee. Find out more
Use the following link for contacting Sky: CONTACT

 

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

 

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

I want to add SKY Sports 1 and 2 at minimal cost; I am in my Eighties

This message was authored by GD1 This message was authored by: GD1

Re: i want to contact customer service

Posted by a Superuser, not a Sky employee. Find out more

@Owen32  You will need to call

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: i want to contact customer service

Posted by a Superuser, not a Sky employee. Find out more

@Owen32 

There haven't been a Sky sports 1 and Sky Sports 2 for years. You could consider subscribing to the full Sports package. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

I just saw an offer that I could upgrade to Sports 1 and 2 - inceassing my subscription from é135 per month to é141 per month - but a tag on indicated an additional package I didn't want.

 

I find this stlye of communication quite impossible - which is why, as previously, I'd seek to speak to someone - if only I  had a contact numner that would respond to my mobile.  Is that a lot to ask?

 

 ,

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: i want to contact customer service

Posted by a Superuser, not a Sky employee. Find out more

@Owen32 wrote:
if only I  had a contact numner that would respond to my mobile.  Is that a lot to ask?

@Owen32 

Both @Annie+UK and @GD1 have provided links that lead to a phone number. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

yet another dead end

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: i want to contact customer service

Posted by a Superuser, not a Sky employee. Find out more

@Owen32 wrote:

yet another dead end


@Owen32 

What's happening when you try to call? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

when I phone 0818 ****** number from a mobile it rseponds 'this number is not recognised' - i think because 0818 prefix is a landlline free call service.

Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

and btw I'm finding it difficult to keep abreast of these intendedly helpful replies; never sure where or when they're going to pop up; and all I want to do, as before, is talk to someone - whicj seems quite impossible.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: i want to contact customer service

Posted by a Superuser, not a Sky employee. Find out more

@Owen32 

I'm not sure of the Customer Services operating times in Ireland. You may have to try again on Monday as I believe they are closed over the weekend. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Owen32
Topic Author
This message was authored by Owen32 This message was authored by: Owen32

Re: i want to contact customer service

Thank you for your courtesy Daniel

 

'does not recognise this number' seems at some remover from weekend break.

 

Was hoping to upgrade to take in Rugby coverage SKy Sports 1 on Sunday!

 

Life only gets more complicated as I reach into my Eighties; It's a jungle out there - not least in USA

 

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