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Discussion topic: engeneer left me with no tv

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This message was authored by Ca1st2le3 This message was authored by: Ca1st2le3

engeneer left me with no tv

i ordered sky q when engeneer came to fit it  and it did not fit what i wanted he just disconnecred my old sky box  went on my sleted roof without a roof ladder . came down and left my property and left me with no tv

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Ca1st2le3
Topic Author
This message was authored by Ca1st2le3 This message was authored by: Ca1st2le3

Re: engeneer left me with no tv

view my account

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: engeneer left me with no tv

Posted by a Superuser, not a Sky employee. Find out more

@Ca1st2le3 wrote:

view my account


@Ca1st2le3 

No can do. We are customers here. What did the engineer say before they left and what have Sky said about it since?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Ca1st2le3
Topic Author
This message was authored by Ca1st2le3 This message was authored by: Ca1st2le3

Re: engeneer left me with no tv

I have been on to six people in sky and tried to get re connected all saying we will ring you in a short time to get it resolved

Ca1st2le3
Topic Author
This message was authored by Ca1st2le3 This message was authored by: Ca1st2le3

Re: engeneer left me with no tv

the engeneer just sayed he had to make a phone call went to his van  after a few min he just left have not seening him since

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: engeneer left me with no tv

Posted by a Superuser, not a Sky employee. Find out more

@Ca1st2le3 

It's very difficult to know why the engineer couldn't finish the installation and you haven't said what the engineer said to you before leaving so it sounds like you'll have to await contact. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: engeneer left me with no tv

Posted by a Superuser, not a Sky employee. Find out more

@Ca1st2le3 wrote:

 all saying we will ring you in a short time to get it resolved


Clearly just ringing cannot resolve a physical disconnection: that requires an installer visit.

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