double cable

[Rubena92]

I have had two engineer visits and nothing has been done in order for me to receive the service I am paying for. 

I had an engineer visit on the 17th March - they had advised that they would need permission to fit the socket and fit a double cabling socket into the property. 

I had received this permission from the council - advising sky does not require permission from them to do the job/change?

I had an engineer visit today, he said they cant do the job because they do not carry this socket, thats the councils job to change the socket in order for them to this as we are paying this service

[GD1]

@Rubena92  Are you on a communal dish setup?

[Rubena92]

@GD1 @Yep I'm on a communal dish set u

[GD1]

@Rubena92   So the main issue could be with the dish setup, if you have Sky+  you can set it to single feed mode.

If it's Sky Q it can be a bit more complex.

[Rubena92]

@GD1 yep I have sky HD + I'm not receiving the full service because I cannot change between channels when one specific is put on record. I have to stay on that chanel to record the program

[GD1]

@Rubena92  Then if you would need a double cable however it is up the the people who maintain the Communal system, not Sky.  So that would either be the council of the maintenance company.  

Sky cannot and will not do any upgrades on a system they have no ownership of.

[Annie+UK]

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@Rubena92 wrote:

@GD1 @Yep I'm on a communal dish set u

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Sky don't touch communal setups they can only screw cables into existing sockets, the people who maintain your communal dish are the ones you need to get a dual socket fitted by if this is even possible

For communal Dish setups take a look at the information in the link below:

Question Q33 in my Sky+ FAQ

[Rubena92]

I have contacted the council, they said they don't change this? And sky do? Everyone is giving me different information 

[Rubena92]

@GD1 yes youre right. I have contacted the council they said they don't do this. Sky do this? So this is confusing me ever so much. 

[Annie+UK]

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@Rubena92 wrote:

I have contacted the council, they said they don't change this? And sky do? Everyone is giving me different information 

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The council are wrong and are the only ones giving the incorrect information 😞

[Rubena92]

@Annie+UK I have been going back and forth them for 2years now over this. I'm paying for that service that I'm not receiving!? It's really frustrating 

[Mark39]

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@Annie+UK wrote:

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@Rubena92 wrote:

I have contacted the council, they said they don't change this? And sky do? Everyone is giving me different information 

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The council are wrong and are the only ones giving the incorrect information 😞

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@Annie+UK is right. This is not a Sky issue. The council is responsible for all parts of their communal satellite system, including providing an additional feed cable if you only have one. 

[Rubena92]

@Mark39 yes I agree as well, it makes more sense as it is a communal set up. There are not willing to do it and they're are blaming sky that they don't require permission? To do the job 

[Mark39]

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@Rubena92 wrote:

@Mark39 yes I agree as well, it makes more sense as it is a communal set up. There are not willing to do it and they're are blaming sky that they don't require permission? To do the job 

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Unfortunately whether Sky have permission or not, they won't install the additional cable you need, I'm afraid. 

[Rubena92]

@Mark39 yes I thought so. Thank you for your help. I'll have to contact them again for the 10th time