card pairing sucessfull movie channels not downloading

[GeorgeRogers]

hi anyone help with this

[oj01]

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@GeorgeRogers wrote:

hi anyone help with this

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What have you successfully paired your card to?

If it's a new/replacement Sky+HD Box it won't work I'm afraid.

[Mark39]

Is this a Sky+ box, rather than Sky Q? What error message do you see? Why did you need to pair your Viewing Vard?

[GeorgeRogers]

whats the answer

[Mark39]

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@Mark39 wrote:

Is this a Sky+ box, rather than Sky Q? What error message do you see? Why did you need to pair your Viewing Vard?

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@GeorgeRogers we need more information, as above.

[GeorgeRogers]

new box sky q isnt compatable with our house distribution system we would loose our dab fm and vhf 

im thinking of going to free view

[GeorgeRogers]

it pairs ok but our channel package dosnt download

[oj01]

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@GeorgeRogers wrote:

it pairs ok but our channel package dosnt download

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But what are you trying to pair it to?

If it's a different Sky+HD Box , it won't work.

[Mark39]

As from the end of October, Sky no longer allow replacement Sky+ boxes to be paired.

[GeorgeRogers]

thanks for your help mark wishing you and your family a verry happy new year

going to cancel subscription tomorrow is the only answer thanks all