cannot return equipment as dad has dementia and has thrown it away

[jr1960]

My dad has contacted Sky to say he no longer wanted Sky as he moved out of his home due to dementia - he cannot return the equipment as he has thrown it away in error.   What shall we do?

[Mark39]

If it's Sky+ equipment (where you've posted) it won't matter- he owned it.

[jr1960 · Accepted solution]

Sky are asking for it to be returned

[Mark39]

It must be Sky Q or Stream equipment, then. As it can't be returned, Sky will charge a non-return fee. I'd give them a call.

Edited to add details of non-return charges: https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

[jr1960]

thank you

[Daniel0210]

@jr1960 

In that case it won't be Sky+ equipment. Here is a link to the charges Sky may make

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

[jr1960]

thank you