a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

[SHARP-D8]

When I  tirn on a womans vioice speaks and talks while I am looking for programs and when I alter the sound I want to delete it

[SHARP-D8]

you are not answering my query

[caesarome]

Have you got audio description turned on, press the help button and then the right arrow button to off then press Sky.

[GD1]

@SHARP-D8  You need to be aware this is a customer helps customer forum and replies from fellow customers are not immediate.

[TimmyBGood]

@SHARP-D8 

I'd also suggest checking to see if you've inadvertently activated an Accessibility setting on your television set (you'd probably need to use the TVs own remote to access its settings).

[Mark-Br]

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@caesarome wrote:

Have you got audio description turned on

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To turn Audio Desxription on/off follow these steps, taken from this site.

Sky+

• Press the Services button on your Sky+ remote.

• Press the left or right arrow to toggle audio description On or Off, then press Select to save the setting.

• Press Back Up to close the menu.

If you recorded a show with AD on Sky+, it’ll be included and can’t be turned off in that recording.

[SKY1992bf]

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@TimmyBGood wrote:

@SHARP-D8 

I'd also suggest checking to see if you've inadvertently activated an Accessibility setting on your television set (you'd probably need to use the TVs own remote to access its settings).

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@SHARP-D8  I think @TimmyBGood is correct in that it's a setting on your tv not your sky box that needs changing especially if it's speaking when changing volume as I don't think sky boxes speak when changing volume