You have my correct home address but during bbc news bulletins I still get regional news from my pre

[SteveRead]

I get incorrect area regional news even though you have my correct address 

[Addie15]

Hi there, @SteveRead. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[SteveRead]

Hi I did chat with someone and they tried something your end but nothing has changed.

[caesarome]

Would you like the chat team to contact you again ?

[SteveRead]

Yes please 

[caesarome]

I have alerted the messaging team

again for you @SteveRead so same as before look out for the chat bubble.

[Lisa-P1987]

Thanks for escalating this. We’ve sent another invite to chat.

[SteveRead]

Hi could you now please send out the replacement Sky card.

[Annie+UK]

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@SteveRead wrote:

Hi could you now please send out the replacement Sky card.

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Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

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@SteveRead wrote:

Hi could you now please send out the replacement Sky card.

---

You need to respond to the chat bubble, not here on the forum.

[SteveRead]

should the bubble be there now?

[Mark39]

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@SteveRead wrote:

should the bubble be there now?

---

Apologies - no. I misread the date of your post. What happened when you last chatted with Sky?

[caesarome]

As you failed to respond on 1st August it was sent to you again on 5th August after your posting asking for it so did you resound second time around as you had 48 hours to do this.

[SteveRead]

They said they needed to send a replacement card out but my tv would be interrupted whilst it was enroute. I said I would contact them when I wanted it sent out which is what I have now done.

[SteveRead]

Hi I need the promised replacement card sent please