This discussion topic has been answered Discussion topic: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.
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Message posted on 18 Nov 2024 10:50 AM
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Couldn't pair to old box. Sky said box error.
Bought "new" box. It works on Freesat channels but message when pairing as follows.
"This is the wrong Sky viewing card for this Sky+HD box. Please insert the correct one."
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Message posted on 18 Nov 2024 10:52 AM - last edited: 18 Nov 2024 10:58 AM
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Cards are now locked to the LAST box they were paired in, you can no longer transefer a viewing card to another Sky box
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Message posted on 18 Nov 2024 10:52 AM - last edited: 18 Nov 2024 10:58 AM
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Cards are now locked to the LAST box they were paired in, you can no longer transefer a viewing card to another Sky box
Message posted on 18 Nov 2024 10:54 AM
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Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.
As of the end of October, it's no longer possible to pair a Viewing Card with a box not suppled by Sky, I'm afraid.
Message posted on 18 Nov 2024 01:40 PM
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Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.
Sky sending me a replacement viewing card today they say.
Message posted on 18 Nov 2024 02:18 PM
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Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.
Friend in same position as me.
Even with new card couldn't pair to his box.
Message posted on 18 Nov 2024 02:20 PM
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Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.
@Duncan27 wrote:
Friend in same position as me.
Even with new card couldn't pair to his box.
See the posts from @Annie+UK and @Mark39 above.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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