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Discussion topic: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

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This message was authored by Duncan27 This message was authored by: Duncan27

Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Couldn't pair to old box. Sky said box error. 

Bought "new" box.  It works on Freesat channels but message when pairing as follows. 

"This is the wrong Sky viewing card for this Sky+HD box. Please insert the correct one."

 

 


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Posted by a Superuser, not a Sky employee. Find out more

Cards are now locked to the LAST box they were paired in, you can no longer transefer a viewing card to another Sky box

 

See question Q54 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox SeriesX
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Posted by a Superuser, not a Sky employee. Find out more

Cards are now locked to the LAST box they were paired in, you can no longer transefer a viewing card to another Sky box

 

See question Q54 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox SeriesX
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by Mark39 This message was authored by: Mark39

Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Posted by a Superuser, not a Sky employee. Find out more

As of the end of October, it's no longer possible to pair a Viewing Card with a box not suppled by Sky, I'm afraid.

Duncan27
Topic Author
This message was authored by Duncan27 This message was authored by: Duncan27

Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Sky sending me a replacement viewing card today they say. 

Duncan27
Topic Author
This message was authored by Duncan27 This message was authored by: Duncan27

Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Friend in same position as me. 
Even with new card couldn't pair to his box. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wrong viewing card for this Sky+HD box. Bought new box. Box working but can’t pair to get Sky.

Posted by a Superuser, not a Sky employee. Find out more

@Duncan27 wrote:

Friend in same position as me. 
Even with new card couldn't pair to his box. 


@Duncan27 

See the posts from @Annie+UK and @Mark39 above. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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